Life of Learning Shopping Cart Help

How do I place my order over the web site?

Is it safe for me to place my order over your web site?

I'd like to order by phone, fax, or mail. How can I do that?

What are my options if I want to return something?

How much will shipping cost, and how long will it take to ship my items?

Which credit cards do you accept?

I'm ordering multiple items for my friends or family. Can the items be sent to different places?

How do I download eBooks?

I have a question about placing an order. How can I contact the staff at guyfinley.com?

How do I place my order over the web site?

Placing an order on our web site is easy. When you find an item you wish to purchase, click once on the "Add to Cart" button next to the item. The "add to cart" button looks similar to these:

After you click the button, the next screen you see is your "shopping cart." It holds all the items you wish to buy. You can remove items from your cart or change the quantities at any time.

When you're ready to pay for your items, click the "Check out" button at the bottom of the shopping cart screen. If your order includes items you want shipped to several friends or family members, click the "Send to more than one address" link at the top of your cart. Learn more about sending gifts here.

The next screen is the shipping information screen. Enter your shipping address, or, if you're sending the items as a gift, enter the gift recipient's address. Be sure to specify a shipping method. Standard shipping is $1.99 on orders sent to locations inside the US. Foreign shipping will be calculated automatically on the next page. Priority shipping is available only on US orders. Click the "Continue" button to go on to the next step.

Next is the billing information. At the top of the page you have the option to include a donation with your order (if you add a donation, you will be returned to the shopping cart to view your order). Fill in the credit card information. Be sure to specify your billing address if it differs from the shipping address you listed on the last page. Be sure to include an e-mail address, especially if you purchased eBooks, because we send you a confirmation e-mail with a link to download your eBooks. Include any other pertinent information, then click the "Continue" button.

Review your order on the next page. Click one of the edit buttons if the shippng or billing information needs changes. When you're ready to send your order, click the "Send Order" button.

Your order confirmation page now appears. A copy of your order will be mailed to you too (if you opted to do so). If you ordered eBooks, do not close the confirmation page. It lists the links you will use to download your items.

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Is it safe for me to place my order over your web site?

Yes! Our shopping cart is hosted on Yahoo! network servers and uses 128-bit SSL encryption technology to protect the information you transmit. You can tell for sure that the page is secured by checking for your web browser's security icon. For more info, see this note from our webmaster.

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I'd like to order by phone, fax, or mail. How can I do that?

For phone orders, please use the information on our Contact Us page. For fax and mail orders, please print and use our order form.

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What are my options if I want to return something?

All items except downloadable eBooks and downloadable audio files are guaranteed for 30 days from the date of purchase. Return at any time during that period for a full refund minus shipping charges. Please refer to our Terms of Sale page for complete information on returns.

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How much will shipping cost, and how long will it take to ship my items?

Standard shipping is $1.99 on all orders inside the US. For foreign orders, shipping charges will calculate automatically in the shopping cart. Standard shipping can take 2-3 weeks for delivery in the US. Priority shipping usually arrives in 2-3 days. More info can be found on our Terms of Sale page.

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Which credit cards do you accept?

We accept Visa, Mastercard, American Express, and Discover.

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I'm ordering multiple items for my friends or family. Can the items be sent to different places?

Yes. When you get to the shopping cart, click the "Send to more than one address" link at the top of your cart.

You will be returned to the cart view. Our shopping cart logs each gift order separately. Notice each item now has a checkbox next to it. Mark the items that you would like sent to the first gift recipient, then click the "Continue" button.

After you complete and submit one order there will be a link at the bottom of the confirmation page to return and complete the next order.

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How do I download eBooks?

We have complete instructions for downloading eBooks on our Technical Help page.

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I have a question about placing an order. How can I contact the staff at guyfinley.org?

Please use our Contact Us page to reach us by phone or e-mail.

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