Support

If you do not see your question in the list below, please visit our Contact Us page to send us a message.

Question: I'd like to order by phone or mail. How can I do that?

Answer: For phone orders, call the Foundation at 541-476-1200. For mail orders send to:

Life of Learning Foundation
PO Box 10
Merlin, OR 97532

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Question: What are my options if I want to return something?

Answer: All items in our online store are guaranteed for 30 days from the date of purchase. Return at any time during that period for a full refund minus shipping charges. Please refer to our Returns & Refunds page for complete information on returns.

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Question: How much will shipping cost, and how long will it take to ship my items?

Standard shipping is free on all orders inside the US. For foreign, first class or priority orders, shipping charges will calculate automatically in the shopping cart. Standard shipping can take 2-3 weeks for delivery in the US. Priority shipping usually arrives in 3-5 days. 

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Question: Which credit cards do you accept?

Answer: We accept Visa, Mastercard, American Express, and Discover.

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Question: How do I download my eBook, MP3, or MP4 files?

Answer: To retrieve your downloadable order items you will need to login to the website and go to the My Downloads section of your Dashboard.

Click Here to Login Now

When you are in your "My Downloads" area, you will see a complete list of all downloadable items that you have purchased. You have two choices for accessing each item:

1) Click the green "View" link and you will be taken to a page on our website in which you can read, listen and/or watch the material immediately online.

2) Click the green "Download" link and your item will automatically download to your computer or mobile device.

If you have trouble downloading your items, please feel free to Contact Us for help.

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Question: How do I place my order over your web site?

Answer: Placing an order on our web site is easy. When you find an item you wish to purchase, first select the format you wish to receive. For example, a book might have three different formats: Softcover, PDF eBook, and CD Album. After you select the format you wish to purchase, click the orange "Add to Cart" button.

After you click the button, the next screen you see is your "shopping cart." It holds all the items you wish to buy. You can remove items from your cart or change the quantities at any time.

When you're ready to pay for your items, click the "Proceed to Checkout" button that appears underneath your cart total.

If you do not already have an account set up, then choose "New Customer Checkout." You will then be directed to fill out your Billing Information, including setting a new Password. Then choose whether you would like to ship to your Billing Address, or to a different address. If you choose to ship to a different address, you will be directed to fill out a different shipping address.

Then choose your Shipping Method. Standard shipping is free on orders sent to locations inside the United States. Priority shipping is available only on US orders. Click the "Continue" button to go on to the next step.

Then enter your Payment Information (you can pay by Credit Card or via PayPal). After you have entered your payment info and clicked "Continue." Note that you can click on any of the previous steps again if you want to review or change any of the information you have entered. Finally, review your order and click the "Place Order" button when you are ready to confirm.

Your order confirmation page will now appear. If you ordered any downloadable material, you may want to keep the confirmation page open because it lists the links you will use to download your items. Download links will also appear in your order confirmation email.

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Question: Is it safe for me to place my order over your web site?

Answer: Yes! Our shopping cart uses up to date SSL encryption technology to protect the information you transmit. You can tell for sure that the page is secured by checking for your web browser's security icon.

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Question: I'm ordering multiple items for my friends or family. Can the items be sent to different places?

Answer: You have two options for sending items to multiple addresse: you can either place separate orders for each ship-to address, or you can Contact Us and we'll be happy to process your order for you.

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If your question has not been answered, visit our Contact Us page to send us a message.